Practice Staff

Practice Manager

Natalie Balsillie

Picture 002 - Natalie

The Practice Manager is responsible for the strategic development of the practice and finance. She makes sure we remain a forward thinking practice, seeking new opportunities to improve the services we offer and improve patient care. She is available to help with any non-medical problems relevant to the practice and to discuss suggestions and complaints. She also works for NES as a PMVTS facilitator.

Assistant Practice Manager

Hayley Ferguson

Picture 001 - Hayley

The Assistant Practice Manager oversees the day-to-day running of the practice. She is responsible for all personnel, administrative and organisational aspects of the practice.  She also ensures the smooth running of the appointment system.

Contracts Manager

Pam Groves

Picture 003 - Pam

The Contracts Manager is responsible for the GP contract with the NHS. She oversees enhanced services offered to our patients and is responsible for overseeing the call and recall system for patients who need to be seen. She keeps the clinician updated with changes to the GP contract and is responsible for data quality of patients records.

Medical Secretary

Picture 005 - Jill

She ensures the smooth running of mail to and from the practice.  She provides full secretarial cover the GP’s, nurses and management team.  She liaises with clinicians in the making of referrals for patients so are available to answer queries relating to this area.

Reception/ Admin Staff

We have a good team of trained staff. They are the first point of contact for most patients and help each patient make best use of the practice resources. They answer the telephones, make appointments, update the computers and take requests for home visits, consultations and repeat prescriptions. They are bound by the same rules of confidentiality as the doctors and nurses in the practice.

Extended Health Care Team

Health Visitors

Our Health Visitors offer information and support on a wide range of health related issues to clients of all ages and are particularly involved in the healthcare and development of pre-school children. Specialist clinics offered include: sleep clinic (children), nurse led eczema clinic, smoking cessation, enuresis clinic and ante natal/parent craft classes

District Nurses

The District Nurses look after patients confined in their homes requiring nursing care. The doctor will arrange for a District Nurse to visit when appropriate or you may request a visit by telephoning